I worked in a video store for 25 years. Here’s what I learned as my industry died.

We tried to comfort them, explaining how our owner had ensured that our collection would soon be available at the public library — for free, even! It didn’t help much. Almost to a man they had the same reply: “But you won’t be there to help us.”

I worked in a video store for 25 years. Here’s what I learned as my industry died.